1. Overview

At PixaShotAI, we strive to provide exceptional AI-powered professional photo generation services. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting them. We are committed to fair and transparent refund practices.

2. Refund Eligibility

We offer refunds under the following circumstances:

• Service Failure: If our AI photo generation service fails to function as advertised due to technical issues on our end
• Quality Issues: If generated photos are significantly below the quality standards we advertise and cannot be resolved
• Account Access: If you are unable to access your account or generated photos due to platform errors
• Billing Errors: If you are charged incorrectly due to our billing system errors
• Duplicate Charges: If you are charged multiple times for the same service
• Unauthorized Transactions: If charges appear on your account that you did not authorize

3. Refund Timeframes

3.1 Credit Purchases

• Refund requests must be submitted within 7 days of the credit purchase
• Credits must be unused to be eligible for refund
• Partial refunds may be available for partially used credit packages

3.2 Subscription Plans

• Monthly subscriptions: Refund requests within 3 days of renewal
• Annual subscriptions: Refund requests within 14 days of purchase
• Pro-rated refunds may be available for unused portions of subscription periods

3.3 Enterprise Plans

• Custom refund terms as specified in your enterprise agreement
• Contact your account manager for enterprise refund requests

4. Non-Refundable Cases

Refunds will not be granted in the following circumstances:

• Change of Mind: If you simply change your mind after purchasing credits or a subscription
• Unused Credits: If you fail to use purchased credits within the refund timeframe
• User Error: If the issue is caused by user error, incorrect settings, or misunderstanding of service features
• Third-Party Issues: If problems are caused by third-party services, internet connectivity, or device issues
• Generated Content: If you are dissatisfied with AI-generated photos that meet our quality standards
• Account Violations: If your account is suspended or terminated due to violations of our Terms of Service
• Expired Refund Period: If the refund request is made after the applicable timeframe

5. Refund Process

To request a refund, please follow these steps:

1. Contact Support: Email us at admin@pixashotai.app with your refund request
2. Provide Information: Include your account email, order ID, payment receipt, and detailed explanation of the issue
3. Review Process: Our team will review your request within 2-3 business days
4. Additional Information: We may request additional information or screenshots to process your request
5. Refund Processing: If approved, refunds will be processed to your original payment method within 5-10 business days
6. Confirmation: You will receive email confirmation once the refund is processed

6. Refund Methods

• Refunds will be processed to the original payment method used for the purchase
• Credit card refunds typically appear on your statement within 5-10 business days
• PayPal refunds are usually processed within 3-5 business days
• Bank transfers may take 7-14 business days to appear in your account
• We cannot process refunds to different payment methods or accounts

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• For partially used credit packages (based on unused credits)
• For subscription plans with significant service downtime
• For billing errors where only a portion of the charge was incorrect
• For quality issues that affect only some generated photos

8. Dispute Resolution

If you disagree with our refund decision:

• You may request a second review by contacting our support team
• Provide any additional evidence or information that supports your case
• Our management team will conduct a final review within 5 business days
• For payment disputes, you may also contact your payment provider directly

9. Chargebacks and Payment Disputes

• We encourage customers to contact us directly before initiating chargebacks
• Chargebacks may result in account suspension or termination
• We will provide evidence to payment processors to support legitimate charges
• Fraudulent chargebacks may result in permanent account bans

10. Changes to Refund Policy

• We may update this Refund Policy from time to time
• Changes will be posted on this page with an updated "Last Updated" date
• Material changes will be communicated via email to active users
• Continued use of our service after changes constitutes acceptance of the updated policy

11. Contact Information

For refund requests or questions about this policy, please contact us:

Email: admin@pixashotai.app
Website: https://pixashotai.app
Response Time: 2-3 business days for initial response